The Design Process

The consultation is the initial stage in the design process. This involves a meeting between the client and the designer. There will be a consultation fee paid prior to meeting. This meeting can be done in one of the following: In person Video Call During the consultation, the client and the designer will discuss the occasion and the client’s needs. All clients are expected to thoroughly communicate their design aspirations in detail and provide visual reference. The designer will then offer her own design expertise to enhance the client’s overall design idea. Once the finalized design is agreed upon by both parties the process moves into the pre-production stage.

The client will begin given an design proposal and contract to sign. A design proposal will be emailed to the client outlining all the details agreed upon for the order. This document will have all the design references, fabric selections, color choices and all customizations. The contract agreement will be given to each client outlining the specifics of the gown, pricing, deposits, scheduled timeline, fitting, and policies. 

• Please allow at least 12 business weeks (excluding weekends and holidays) for the production of formal/evening gowns.
• Please allow at least 6 months (excluding weekends and holidays) for the production of wedding gowns. 

Due to the complexity, the lead times are subject to change during the production process with notice to the client. 

The client has two options to pay for their order.

1. Pay in full.  
2. Pay a deposit.

A required deposit is put on all design orders. The deposit required is 70% of the total order.  The remaining 30% payment on the work order is due prior to the dress being picked up or shipped. Please note that under no circumstance will any dress be released to the client for pick up or shipping without the balance payment being made and confirmed. 

Any unpaid balances will result in delays regardless of the original timeline agreed upon or event date.

Please note that we do not offer exchanges, refunds or cancellations on any bespoke orders. All sales are FINAL. 

This service is rendered to clients who are able to appear in person at our studio. A fit session will be scheduled to ensure that the gown is fit to perfection. It is highly recommended to bring all under garments shape-wear & shoes for a successful & accurate fitting.

Out of State Clients: All clients who are not able to attend a fitting in person will have their “first fitting” when they receive their gown by mail. All gowns can be altered by any professional tailor within the client’s location. There may or may not be any alterations needed but this depends on different factors.

However, if the client wishes for their gowns to be altered only by the designer then the client will be responsible for all shipping cost to and from.

Once a deposit has been made and the production process has begun cancellations cannot be made.